Return and Refund Policy

Effective Date: August 5, 2026

The Outdoor Outpost works with independent manufacturers, and fulfillment partners to offer products from a wide range of outdoor brands. Most orders are shipped directly to you by the company supplying the product.

Because return requirements vary among our suppliers, all returns must be reviewed and authorized by The Outdoor Outpost before merchandise is shipped back. Please do not send a product to The Outdoor Outpost or its manufacturer without receiving return instructions from us.

Return Request Period

Unless a different return policy is stated on the product page, you may request a return within 30 calendar days after receiving your order.

Submitting a return request does not guarantee that the return will be approved. Returns are subject to this policy, the condition of the merchandise, and any product-specific requirements established by the supplying manufacturer.

Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives. Contact us promptly if:

• The product was damaged during shipping
• The product has a manufacturing defect
• You received the wrong product, size, color, or model
• An item is missing from your shipment

Visible shipping damage, incorrect items, and missing merchandise should be reported within seven calendar days of delivery whenever possible. Please retain the product, packaging, shipping carton, labels, and packing materials while your claim is being reviewed.

We may request photographs, video, serial numbers, packaging images, or other information needed to document the problem with the supplier or shipping carrier.

When a claim is approved, The Outdoor Outpost will coordinate the appropriate resolution, which may include replacement, repair, or a refund at our discretion. If the problem resulted from a fulfillment error, confirmed defect, or shipping damage, you will not be charged return shipping or a restocking fee.

Returns for Size, Fit, Color, or Change of Mind

Returns requested because of size, fit, color preference, duplicate ordering, buyer’s remorse, or another reason unrelated to damage, defect, or fulfillment error may be accepted when permitted by the supplying manufacturer.

To qualify, merchandise must be:

• New, unused, unworn, and unwashed
• In resalable condition
• In its original packaging
• Accompanied by all tags, manuals, accessories, and components
• Free from dirt, hair, odors, stains, damage, or signs of use

Customers are responsible for return shipping on preference-based returns. These returns may also be subject to a manufacturer or distributor restocking fee of up to 25% of the product price. Any applicable fee will be disclosed when return authorization is provided.

Original shipping charges and expedited shipping fees are not refundable unless the return resulted from our error, a confirmed defect, or shipping damage.

How to Request a Return

To request a return, email orders@theoutdooroutpost.com and include:

• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs of the product and packaging, when applicable

If the return is approved, we will provide a return authorization and instructions identifying where the product must be shipped. Products may need to be returned directly to the original manufacturer or distributor rather than to The Outdoor Outpost.

Merchandise returned without prior authorization will not be accepted and may not be eligible for a refund, replacement, or return shipment.

Non-Returnable Products

Unless required by applicable law or the product arrived damaged, defective, or incorrect, we do not accept returns of:

• Custom, personalized, engraved, or made-to-order products
• Clearance or final-sale merchandise
• Gift cards
• Food, beverages, supplements, or other consumable products
• Opened personal-use, health, or hygiene products
• Ammunition, hazardous materials, flammable products, or regulated merchandise
• Products that have been installed, assembled, altered, modified, fired, or used
• Merchandise missing its original packaging, tags, accessories, or components

Additional product-specific restrictions may be stated on the applicable product page.

Exchanges

We do not offer direct exchanges because products may be fulfilled by different manufacturers or distributors. When a return is approved, you may place a separate order for the replacement product.

If you received an incorrect or defective product, we will coordinate a replacement whenever one is available.

Manufacturer Warranties

Some products include a manufacturer’s warranty that continues beyond our 30-day return-request period. Warranty coverage and remedies are determined by the manufacturer.

We will provide reasonable assistance in identifying the appropriate manufacturer and warranty process, but warranty claims submitted after the return period may need to be completed directly with the manufacturer.

Refunds

If a refund is approved, it will be issued after the authorized return has been received and inspected by the designated manufacturer, distributor, or return facility.

Approved refunds will be credited to the original payment method, less any disclosed return shipping charges or restocking fees. Please allow up to 10 business days after approval for us to process the refund. Your bank or credit card company may require additional time to post the credit to your account.

If more than 15 business days have passed since you were notified that your refund was processed, contact us at orders@theoutdooroutpost.com.

Order Cancellations

Orders are transmitted to our fulfillment partners quickly and cannot always be changed or canceled after submission. Contact us immediately if you need to request a cancellation.

A cancellation is not confirmed until you receive written confirmation from The Outdoor Outpost. If an order has already entered processing or shipped, it will be handled under the applicable return terms above.

Unshipped or Unavailable Products

If a product cannot be shipped, we will notify you and provide the option required by applicable law, including cancellation and a refund when appropriate.

Questions

For questions concerning a product’s return eligibility before purchasing, contact:

The Outdoor Outpost
Email: orders@theoutdooroutpost.com

This policy does not limit any rights or remedies available to you under applicable law.